Thank you for choosing Metro Orange Art - At Metro Orange Art, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!
Shopping with your credit card with MetroOrangeArt.com is guaranteed to be safe and secure.
We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.
This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience.
Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 9am and 5pm Eastern time. Our number is: 866-225-4038.
We accept Paypal, Visa, Mastercard, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.Re-authorizations after the initial order
We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.
When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.
You will only be charged tax if you are a resident of New York. We are required by law to charge sales tax on orders shipped to Oregon addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.
All items are shipped within 48 hours of receiving cleared payment or sooner. All frame orders are custom made and take 1-3 weeks for assembly and manufacturing. >
We Must ship to the address You Specify in your payment. Please be sure to use the right address.
Please provide your daytime phone number for the freight company.
Currently we ship to Domestic and International addresses.
Shipping lead time is normally 3-5 business days on prints and 2 weeks for frames. Overseas orders can take up to 3 to 4 weeks depending on the post office. This is out of ouR control as we do not have any control over the Postal Service.
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 48 hours
Metro Orange Art accepts returns on damaged items only. If you received your order damaged please contact us so that we may assist you in the return process, which we issue a Return Authorization Number (RAN) to anticipate receipt of your package and also to insure a promptly issued credit. We will refund your purchase, arrange for a credit or expedite an exchange, whichever you prefer.
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.